Request remote support
Tell us what is happening, which device is affected, and the best way to reach you.
Secure Remote Assistance
Get expert help without waiting for an on-site visit.
Your Expert Tech uses Splashtop to provide secure remote assistance for many software, configuration, email, and computer issues.
What to expect
Four clear steps to remote support.
Start by contacting Your Expert Tech. We’ll confirm your request and privately provide the correct Splashtop setup instructions.
Receive a private link
After confirming your request, Your Expert Tech will send you an approved Splashtop setup link.
Install the support app
Follow the instructions to install Splashtop Streamer and allow the permissions needed for support.
Complete the session
We’ll resolve the issue with you, then remove temporary access after one-time service.
Your security matters
You remain informed throughout the support process.
Only use a setup link sent directly by Your Expert Tech.
Never install remote-access software from an unexpected message.
Stay available during one-time service and ask questions at any time.
Temporary access is removed after the service is completed.
Private access
Your setup link is provided only after your request is confirmed.
Visible assistance
You can observe the work taking place on your screen.
Appropriate cleanup
One-time access is removed; ongoing access remains only with permission.
Ready for help?
Request a secure remote-support session.
We’ll review the issue, confirm the next step, and send the private setup link when remote access is appropriate.